OUR SERVICES

We provide drone operation services, software and hardware from suppliers, consultancy services, installation and implementation services, training and education and support services. This privacy statement applies to these services.

 

WHAT PERSONAL DATA ARE COLLECTED

We need certain personal data in order to provide you with the best possible products and services and to inform you about our products and services. Some of this information is provided by you directly, for example when you create an account or request a quote. When you request an account or a quote, we process the following data:

• First and last name;
• Salutation (Mr./Mrs. Etc.);
• E-mail address;
• Landline and mobile phone number;
• Business address;
• Company Name;
• Business unit;
• Function;
• Payment and billing information, such as bank account number, Chamber of Commerce number and VAT number;

 

RPAS OPERATIONS

The following is taken into account when flying over contiguous buildings. The points below are also mentioned in the flight plan respectively the flight order:

• At least 7 (seven) weeks in advance, the relevant municipality and the government will be informed about the flight to be performed. The flight plan, flight assignment and risk analysis are also provided to both institutions. (The municipality will publish the intended flight.)
• At least 6 (six) weeks in advance, the residents will be informed about the flight to be performed. Residents are also given the opportunity to submit any objection.
• An information meeting will take place at least 4 (four) weeks in advance. During this meeting, the residents concerned are fully informed about the flight to be performed. Among other things, the following is reported:

Droneport Eemshaven may process personal data based on compliance with an agreement with customers. However, photographs of individuals may in certain cases fall under the biometric data category and in that case constitute special personal data. Different rules apply for this. In that case, compliance with an agreement is not sufficient reason to be allowed to process this data.

Droneport Eemshaven can make use of agreements with both the owner of the building and the user of the building in which permission is given that images showing personal data may be processed. Consent is in all cases a valid reason to be allowed to process personal data. The use of a controlled ground area prevents unauthorized people from entering the flying area. This also increases the risk of people being photographed against their will (although unintentionally).

A blurring tool is used on every photo taken to make windows, faces, license plates and other personal data unrecognizable. However, the removal of personal data also falls under the processing of personal data. For this reason, a well-founded reason is still required to process this personal data. Naturally, the residents have the right to have (limited) access to the images taken.

 

THIRD PARTIES

We also exchange information with accountants and bookkeepers and third parties such as partners we work with. While our partners may change, they are primarily software and hardware suppliers, distributors representing those suppliers.

 

COOKIE POLICY

We use cookies on our website solely to improve the user experience. We do not share the Information that is collected with third parties. Cookies are text files placed on your device to collect and analyze standard internet log information and visitor behavior information. You can always manage your cookie preferences yourself via your browser settings.

 

HOW WILL YOUR PERSONAL DATA BE USED?

We only use your personal data for the purposes for which it was collected and, where applicable, to comply with legal obligations. We use your personal data for the following purposes: Execution of the agreements. We only process your personal data to deliver the products and services of your choice.

 

COMMUNICATION

We use your information to communicate with you in connection with our services via email, text messages or other electronic media. For example, you will receive invoices from us and we can communicate with you to confirm your account, support on the products and services we provide and to invite you to participate in customer satisfaction surveys and events.

 

MARKETING

We would like to inform you by email, text message or other electronic media about our products and services, or those of other companies (if you have given your consent). You have the right to unsubscribe from this information provision at any time. Depending on your preferences, you can unsubscribe, change your settings directly online, or contact Droneport Eemshaven via info @ droneporteemshaven to do this for you.

 

SAFETY, SECURITY AND DISPUTES

We use your information to ensure the security, integrity and protection of our products, services and customers. For example, we process your data to detect and prevent fraud, theft and other misuse of our services. Where appropriate, we may use your information in the context of dispute resolution, to enforce performance of the contract with you, to enforce our rights against third parties, or to defend ourselves against claims or assertions made by third parties.

 

LEGAL REQUIREMENTS

We may process your information to comply with legal obligations, for example to keep records or to comply with legitimate requests from competent authorities (for example, police and / or judicial authorities).

 

SUPPORT

If you submit support requests regarding one of our products or services, there is a chance that we may need to process personal data such as your name, customer ID etc. to resolve the issue in question. We also process your personal data for some internal operational processes, for example when we transfer customer data to a new storage environment.

 

IMPLEMENTATION OF BUSINESS PROCESSES AND INTERNAL MANAGEMENT

In order to be able to conduct our business activities, we use your personal data for general business processes. For example, we process your data for archiving purposes, business insurance, management reports, audits and other administrative purposes.

 

SHARING YOUR DATA

We share your personal data with third parties such as suppliers and distributors and other partners, depending on the products and services you purchase from us. We share your data:

• As necessary to operate our business, provide our services and our partner services.
• This includes, for example, being able to provide support and communicate with you in relation to our services;
• In cases where you have explicitly given us permission to do so;
• If we are lawfully requested to do so in the context of law enforcement, for example for investigations into illegal activities;
• To enforce our agreement with you as appropriate. For example, when an invoice is not paid, we can share your information with a collection agency;
• To enforce our rights against third parties or to defend ourselves against claims or assertions made by third parties;
• To ensure the security, integrity and protection of our services.

In order to provide our services to you, we use, for example, storage media, administration, marketing and fraud prevention. The sharing of data within the company only takes place for the benefit of our business activities, our services to you and as described in this privacy statement.

 

WHERE ARE YOUR PERSONAL DATA STORED?

For hosting and support, your personal data is stored in the European Union. Your personal data is mainly processed by our staff at our head office in the Netherlands. Insofar as we transfer personal data to a country outside the European Union or an international organization, we ensure that this only happens to those countries and organizations that guarantee appropriate protection of your data and rights in accordance with the General Data Protection Regulation (GDPR) , or as otherwise permitted under the GDPR. If you would like to receive more information about the safeguards we have implemented, please contact info@droneporteemshaven.eu.

 

RETENTION PERIOD OF YOUR PERSONAL DATA

We only keep your personal data for as long as it is necessary for the purposes for which it was collected or used and / or as required by law. If you do not use your account for 6 months, it will be deleted. In that case, we no longer actively use your account information, for example to inform you about our products and services. If you want to cancel your account, please contact Droneport Eemshaven via info@droneporteemshaven.eu. After cancellation, your personal data will be deleted immediately, but with the exception of the information that we are legally obliged to keep. For example, we are legally obliged to keep data such as copies of invoices for seven years.

 

MANAGEMENT OF YOUR PERSONAL DATA

You can view and edit your personal data directly via your personal account. For example, you can always choose in the settings of your account whether or not you wish to receive newsletters from us. How this personal data can be managed by you depends on the products and services you use. If you are unable to view, correct or delete certain personal data yourself, if you want to receive a copy of your personal data or if you want to submit a request for the restriction of processing, please contact Droneport Eemshaven via info@droneporteemshaven.eu. We will respond within 5 business days of receiving such requests.

 

LEGAL BASIS

We only collect and process your personal data when we have a legal basis for this. The following principles apply:

• The processing is necessary for the execution of your agreement;
• The processing is necessary for the promotion of our legitimate business interests, for example i) to be able to conduct our business activities; ii) for certain forms of direct marketing and profiling; iii) to detect or prevent fraud or misuse of our services; or iv) for the security of our network and systems;
• The processing is necessary to comply with a legal obligation, such as the obligation to retain administrative data or to share certain information for a criminal investigation after a police order;
• When you have explicitly given us permission for a processing, for example to share data with partners for commercial purposes.

When the operation is based on consent, you have the right to withdraw your consent at any time. In that case, we will terminate the relevant processing of your data. Withdrawing consent does not change the lawfulness of processing based on consent prior to withdrawal.

 

QUESTIONS AND COMPLAINTS

If you have any questions about how we use your personal data, please contact Droneport Eemshaven at info@droneporteemshaven.eu. You can also contact our Data Protection Officer via info@droneporteemshaven.eu.

You have the right to file a complaint with the Dutch Data Protection Authority at any time.